Terms & Conditions
1. Bookings & Confirmation
All bookings at The Orchid Room are auto-confirmed upon submission. However, I reserve the right to decline any booking that does not fit my policies or availability.
A non-refundable booking fee of 50% of the service price is required to secure your appointment. Your booking is not guaranteed until this fee has been received.
By booking an appointment, you agree to these Terms & Conditions in full.
2. Cancellation & No-Show Policy
If you need to cancel your appointment, please provide at least 48 hours' notice. Cancellations made with less than 48 hours' notice, or no-shows, will be charged the full price of the booked service. This balance must be paid before any future appointments can be made.
Your booking fee is non-refundable regardless of when you cancel.
3. Rescheduling
If you need to move your appointment, please do so at least 48 hours in advance. A charge of £10 will be applied to your account for any appointments rescheduled with less than 48 hours' notice.
4. Payment
The remaining balance for your service is due at the end of the appointment. I accept payment by cash, card, or bank transfer.
No refunds are offered for completed services. If you have any concerns about the service provided, please raise them at the time of your appointment so I can do my best to address them.
5. Patch Tests
A patch test is required at least 48 hours before your appointment for the following services: any tint treatment, lash lifts, brow lifts, and keratin blow dry treatments.
If a patch test has not been completed within the required timeframe, I will not be able to carry out your treatment. The cancellation policy will still apply in these circumstances, so please make sure your patch test is arranged in advance.
6. Consultations
Certain services require a consultation form to be completed before your appointment. This includes, but is not limited to, lip filler and anti-wrinkle treatments.
Consultations help me assess your suitability for the treatment and ensure your safety. If a required consultation has not been completed, the treatment may not go ahead.
7. Client Responsibilities
Please arrive on time and come prepared for your appointment. If you arrive late, your treatment may be shortened or rescheduled to avoid disruption to other clients.
Please ensure any pre-appointment instructions (such as patch tests or consultation forms) have been completed before you arrive.
8. Health & Safety
For insurance and safety reasons, children are not permitted in the salon under any circumstances. Please arrange alternative childcare before attending your appointment.
If you arrive with a child, I will unfortunately be unable to carry out your treatment, and the cancellation policy will apply.
9. Your Privacy & Data
Any personal information you provide is used solely for the purpose of managing your bookings. Your data will not be shared with third parties or used for any other purpose.
I handle all client data in accordance with UK data protection regulations (UK GDPR).
10. Right to Refuse Service
I reserve the right to refuse or terminate any service if I believe it is not safe or appropriate to proceed, or if a client behaves in a manner that is disrespectful or inappropriate. In such cases, a refund is not guaranteed.
11. Changes to These Terms
These Terms & Conditions may be updated from time to time. The most current version will always be made available at the time of booking. By continuing to book appointments, you agree to the latest terms.